FAQs
Where can I check my order details?
To view your order details, simply log in to your account on our website at (www.nishorama.com). Once logged in, navigate to the "My Orders" section to access all your past orders.
Alternatively, a confirmation of your order will be sent to both your registered WhatsApp number and email after placing the order
Can I change my address after placing the order?
Yes, you can change the delivery address as long as your order has not been shipped. Once the order leaves the warehouse, we are unable to modify the address.
If you'd like to change the address to an international location, please note that the customer will be responsible for any additional shipping fees. However, if you have selected international shipping and would like to change the delivery address to India, the shipping fees will be refunded as Store Credit.
For further assistance, feel free to reach out to us at support@nishorama.com
I have received only a part of my order. Where is the rest of my order?
Sometimes we dispatch whatever we have ready so as to decrease your waiting time. Also since every product has a different shipping timeline, we may ship the order in batches.
To know about your order status you can get in touch via email on Nishorama7@gmail.co.
How do I care for my products?
Our garments are like works of art, hand block printed with special dyes with love because of which they might bleed initially, don't worry it's temporary and a part of their artistic nature.
1. Avoid mixing darker tops with lighter bottoms to prevent any unexpected colour blending.
2. If you're planning to show off your new attire in high-sweat zones, we recommend opting for another equally stunning ensemble.
3. We suggest Dry Cleaning but gentle hand washing with a mild detergent will also do the trick.
4. During the first few washes, wash them separately.
5. Skip the washing machine.
6. Gentle dry them inside out in a shaded area.
We take great pride in the unique character of our handcrafted products. They may have slight irregularities, but that's what makes them truly one-of-a-kind!
Where can I find the Size Chart?
We provide all sizes ranging from XXS to XL.
What are your shipping charges?
We offer free shipping on all domestic orders.
For International Shipping
We provide free international shipping for orders above Rs.7999
For orders below Rs.7999, a flat shipping fee of Rs.2500 is charged
Do you ship worldwide?
Currently we ship only to UAE & USA.
Where are my tracking details?
As soon as the order is shipped from our warehouse, you will receive an email/sms with tracking details. Please do check your junk/spam emails too as sometimes the email gets labelled as such.
Do you offer reverse pickup for returns?
Yes, we do offer reverse pickup for eligible items’ returns within India. We do not extend this service out of India.
Sometimes, for some addresses, reverse pickup facility may not be available. In that case we may ask you to ship the product back to us and provide a full Store Credit without deducting the additional cost of Rs.100.
What is your Shipping Timeline?
Our shipping timelines vary depending on what you have ordered.
All clothing products take 15 to 20 working days (shipping timelines vary from product to product and are mentioned under every product in the description section as well).
All International orders will also take 15-20 working days to be shipped but if an order has multiple products and timeline varies then the entire shipment will be shipped together.
Working Days are Monday - Friday so the shipping timeline does not include the weekend.
Please do not accept a parcel if it is tampered as we will not be responsible for it.
The print has irregularities. Why?
Since our products are not machine made in large quantities but in fact made by an artisan and in small batches, each batch could have a slight difference in the print due to the human involvement in the process.
They may have slight irregularities, but that's what makes them truly one-of-a-kind!
The colour of the product I received is slightly different from the images. Why?
The photos of every product are clicked in different light settings. We try to take pictures in a setting that is the closest to what the product looks like in reality. However, there are times when the camera lens cannot match the perspective of the eye and thus slight colour differences are unavoidable. Since our products are also not machine made in large quantities but in fact made by an artisan and in small batches, each batch could have a slight difference in the shade of the colour due to the human involvement in the process.
What if an item is out of stock? When will it be restocked?
Please click on the “notify me when restocked option” which you will find under the sold out item. We cannot give you a certain timeline for the restock. If and once it is restocked you will receive an email about the same.